Terms and Conditions
General conditions of sale of products on JAPAN WONDERLAND GOODIES
Last updated: 01/05/2024
It is previously specified that these conditions exclusively govern sales on the JAPAN WONDERLAND GOODIES website (Head office: 3 bis, rue des Mésanges – 29300 TREMEVEN (RCS 94974508700013) for pop culture products (games, video games, accessories, clothing, home accessories, jewelry, etc.), and all other products in the catalog presented.
Article 1 - Price
1.1 - Product prices are indicated in euros, all taxes excluded, excluding processing and shipping costs (see Timeframes and costs).
1.2 - In the case of an order to Belgium, shipments are only made to France or Belgium, you are the importer of the product(s) concerned
1.3 - JAPAN WONDERLAND GOODIES reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in effect at the time of your order confirmation.
1.4 - The products remain the property of JAPAN WONDERLAND GOODIES until full payment of the price. We remind you that the moment you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
1.5 - JAPAN WONDERLAND GOODIES does not intend to sell to professionals the products and services sold by Japan Wonderland Goodies. are reserved for individuals.
1.6 JAPAN WONDERLAND GOODIES reserves the right to cancel any order for any reason.
Article 2 - Order
You can order:
On the Internet: www.japanwonderlandgoodies.com.
The contractual information is presented in French and will be the subject of a confirmation including this contractual information at the latest at the time of your order validation.
2.1 Any pre-order / import is firm and final. No refunds will be possible on products placed on pre-order / import.
2.3 The estimated delivery date indicated on the detailed product sheet is given for information purposes only by the manufacturer and cannot be guaranteed by the site. The site reserves the right to postpone the estimated delivery date once for an additional period of up to 3 months from the date initially planned by the Manufacturer, without any possibility of cancellation of the pre-order by the customer.
2.4 Any pre-order on the site constitutes acceptance of its general conditions of sale and this specific appendix without exception.
Article 3 - Validation of your order
You declare that you have read and accepted these General Terms and Conditions of Sale before placing your order. Validation of your order therefore constitutes acceptance of these General Terms and Conditions of Sale.
A summary of your order information will be sent to you via your order confirmation email.
By accepting these conditions, you agree that your invoice will be made available to you electronically in your customer area.
Article 4 - Availability
JAPAN WONDERLAND GOODIES is a retailer and does not intend to sell large quantities of the products offered. Consequently, JAPAN WONDERLAND GOODIES reserves the right to refuse orders for the same product in large quantities, even if the order is for 3 or more identical items.
Our product offers are valid as long as they are visible on the site, within the limits of available stocks, excluding promotional operations mentioned as such on the sites. In the event of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically canceled and the refund will be made upon receipt of payment in our account.
Article 5 - Delivery
5.1 - General information
The products are delivered to the delivery address you indicated during the order process, except for delivery restrictions indicated in the “Delivery Conditions” section, within the timeframe indicated on the order validation page by the customer.
The products are delivered by the carrier you have chosen: Colissimo, Mondial Relay
The delivery time corresponds to the shipping time of the chosen carrier to which is added the processing and delivery time.
In the event of delivery by a carrier requiring an appointment with the customer, the latter will contact you as soon as possible to arrange a delivery appointment with you, no later than 30 days from the date of your order confirmation. JAPAN WONDERLAND GOODIES cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals by the carrier.
When you order multiple products at the same time and they have different delivery times, the order delivery time is based on the furthest time.
5.2 If the customer's order contains both in-stock and PRE-ORDER items, the entire order may be shipped and dispatched to the customer at once when all products have arrived in stock.
JAPAN WONDERLAND GOODIES reserves the right to split shipments. The processing and shipping costs will then be charged per shipment and will be discussed with the customer beforehand.
In the event of a shipping delay, you will be notified by email of any potential impact on the delivery time indicated. In the event of a delivery delay, you will be contacted by the carrier.
We also invite you to regularly check your order tracking with the carrier you have selected.
We remind you that at the moment you (or a third party designated by you) take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.
5.2 - Reservations
You must notify the carrier and JAPAN WONDERLAND GOODIES of any reservations regarding the delivered product (for example: damaged package, already opened, etc.).
Article 6 - Payment
We remind you that validating your order implies your obligation to pay the indicated price. Payment for your purchases can be made using the payment methods accepted by JAPAN WONDERLAND GOODIES indicated on the home page.
Article 7 - Right of withdrawal
7.1 - Legal period for the right of withdrawal
In accordance with current legal provisions, you have 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty. After communicating your decision to exercise your right of withdrawal within this 14-day period, you have a further 14 days to return the product(s) concerned by the withdrawal.
7.2 Conditions for exercising the right of withdrawal
If you exercise your right of withdrawal within the period referred to in 6.1, only the price of the product(s) purchased and the shipping costs will be refunded, with the return costs remaining your responsibility.
Pre-order: a deposit is included in the purchase price equivalent to 25% of the amount of the canceled items for a French pre-order and €40 for US pre-orders, automatically deducted.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing their re-marketing (re-sale) in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimized management. In the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, you may be held liable.
The colors of the images of the items on this site may vary from one screen to another depending on the display setting used by the Internet user. These variations do not constitute a hidden defect or a fault in the delivered item and therefore cannot give rise to a refund or exchange under the product warranty. Irregularities and imperfections do not constitute a hidden defect or a fault in the delivered item and therefore cannot give rise to a refund or exchange under the product warranty.
To exercise your right of withdrawal, in accordance with legal provisions, you must contact JAPAN WONDERLAND GOODIES at the email address: japanwonderlandgoodies@gmail.com
Your right of withdrawal must be communicated to us in an email expressing your wish to withdraw without any ambiguity and mentioning the order concerned by this withdrawal. This electronic sending must be accompanied by an acknowledgment of receipt which will alone be authentic for the deadlines. Without this acknowledgment of receipt, the form or declaration of withdrawal will be deemed never to have been received.
Once the withdrawal form or declaration has been sent no later than 14 days after receiving your order, you must return the product(s) concerned no later than 14 days from sending the withdrawal form or declaration.
7.4 - Return address
JAPAN WONDERLAND GOODIES , 3 bis rue des Mésanges 29300 TREMEVEN
7.5 - Reimbursement
In the event of exercising the right of withdrawal, JAPAN WONDERLAND GOODIES will reimburse the sums paid (amount of the items + shipping costs) at the latest within 14 days from the date on which JAPAN WONDERLAND GOODIES is informed of your decision to withdraw and using the same means of payment as that used for the order (unless you expressly agree to a reimbursement using another means of payment). This reimbursement date may be deferred until recovery of the product or until you have provided proof of shipment of the product, whichever comes first. JAPAN WONDERLAND GOODIES is not required to reimburse you for additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered on JAPAN WONDERLAND GOODIES .
No cash on delivery shipments will be accepted for any reason.
The benefits obtained when purchasing a product, in particular through a loyalty card, will be cancelled if the product is returned and a refund is given for the product.
Regarding special orders, no returns or refunds will be made.
Article 8 - Customer Service
For any information or questions, our customer service is at your disposal via the contact form or at the email address japanwonderlandgoodies@gmail.com
Tel: 07.67.74.56.07
Article 9 - Intellectual Property
9.1 - All texts, comments, works, illustrations, works and images reproduced or represented on the JAPAN WONDERLAND GOODIES website are strictly reserved under copyright and intellectual property law and for the entire world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private purposes subject to different or even more restrictive provisions of the Intellectual Property Code is authorized. Any total or partial reproduction or representation of the JAPAN WONDERLAND GOODIES website or of all or part of the elements found on the JAPAN WONDERLAND GOODIES website is strictly prohibited.
9.2 - The company names, trademarks and distinctive signs reproduced on the JAPAN WONDERLAND GOODIES website are protected under trademark law. The reproduction or representation of all or part of any of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the trademark owner.
Article 10 - Liability
The products offered comply with current French legislation. JAPAN WONDERLAND GOODIES cannot be held liable for non-compliance with the legislation of the country where the product is delivered (for example, in the event of a ban on a title or product). It is your responsibility to check with local authorities regarding the possibilities of importing or using the products or services you plan to order.
The photos are provided for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics and, in case of doubt, or if you would like additional information, do not hesitate to contact us at the email address japanwonderlandgoodies@gmail.com JAPAN WONDERLAND GOODIES is only responsible for the content of the pages it publishes
Article 11 - Applicable law - Disputes - Processing of complaints - Mediation
Applicable law: This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.
Complaints handling: For any complaints you can contact customer service using the contact details mentioned in Article 10 of these conditions.
Article 12 - Personal data
Your personal information and data are necessary for the management of your order and our business relations. They may be transmitted to companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data are also retained for security purposes, to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer you and the information we send you.
In accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose any personal data concerning you at the email address japanwonderlandgoodies@gmail.com .
To enable us to respond quickly, please provide your surname, first name, email address, address and, if possible, your customer reference number, and specify the address to which the response should be sent.
We may conduct identity checks to ensure the confidentiality and security of your data. You will then receive a response within 1 month of receiving your request.
Our website is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. The purpose of the cookie is to signal your visit to our website. Cookies are therefore only used by JAPAN WONDERLAND GOODIES to improve the personalized service provided to you.
Japan Wonderland Goodies Company has no connection with the following companies:
- Walt Disney Company
-Oriental Land
Annex 1
Withdrawal form
Please complete and return this form only if you wish to withdraw from your order placed on JAPAN WONDERLAND GOODIES (products sold and shipped by JAPAN WONDERLAND GOODIES ) - except for exclusions or limits to the exercise of the right of withdrawal in accordance with the applicable General Conditions of Sale.
For the attention of JAPAN WONDERLAND GOODIES , 3 bis rue des Mésanges 29300 TREMEVEN
I hereby notify you of my withdrawal from the contract for the sale of the property below:
Ordered on ……………………………………. / Received on ………………………………………………………………. (*)
Order number: …………………………………………………………………….
Name of consumer(s): ……………………………………………………………….
Address of consumer(s): ……………………………………………………………….
Signature of the consumer(s) (only if this form is notified on paper):
Date : ……………………………………………………………….
(*) Delete as appropriate